I have been using a Galaxy Tab S7 tablet for a long time, and since its charging port became defective, I applied to an authorized Samsung service center for a paid repair, as the warranty period had already expired. After inspection, the service informed me that the issue was with the charging port and that it could be repaired for ₺1,500. However, I was also told that in order to replace the port, the screen had to be removed. If the screen broke during this process, the cost would be charged to me, and the total repair fee could reach up to ₺7,500. Furthermore, I was required to pay this amount in advance, and in case the screen was not damaged, the extra cost would be refunded. Additionally, I was specifically informed that “the screen may have deformed over time due to hot-cold balance issues, and therefore it might break during disassembly.” I find it unacceptable that a screen I delivered intact could be damaged during servicing and that such a risk, even if attributed to natural product deformation, would be imposed on the customer. During my communications with Samsung Turkey’s customer service, I emphasized that I chose an authorized service center precisely because I expected the use of proper tools and professional procedures, and that any damage not caused by the customer should not be charged to the user. Transferring such risks directly to customers severely undermines both customer satisfaction and trust in the brand. Despite numerous calls, no clear solution was provided, and I was repeatedly told I would be called back, which did not happen. Finally, I was informed that since no action had been taken within the 20 business day service period, my device was returned to me without any repair. As a result, I have experienced two distinct grievances: The responsibility for potential screen breakage during disassembly being shifted to me as the customer. This situation may be interpreted either as the service center holding the customer responsible for their own operational risks, or as Samsung products being considered to have a useful life limited only to the warranty period. Both interpretations seriously damage consumer trust. Samsung Turkey’s customer service failed to provide a solution-oriented approach, instead prolonging the process and increasing my frustration. I expect an official and satisfactory response from Samsung Global regarding the resolution of the issues I have faced.
Your Samsung authorized service repaired my tablet, and I paid ₺2800 in advance. During the repair, they disassembled it incorrectly, resulting in wavy lines appearing in the bottom right corner of the screen, also they are requesting an extra ₺2100. Samsung is aware of the mistake, but they still ...
I purchased a Samsung 58TU7000 model television in 2021. Shortly after the warranty period expired, the panel failed without any external damage or misuse. The authorized service center quoted me an outrageous repair cost of ₺17,000. It is completely unacceptable for a television to develop such a s...
I purchased a Samsung TAB A7 (T220) tablet from Teknosa, but it suddenly shut down shortly after. I took it to a technical service center in Ankara Çankaya, where they replaced the motherboard and USB port free of charge. The problem started after this initial repair. I stored the tablet for 9 mont...
I purchased a Samsung TAB S7 FE model tablet, which has not suffered any impact or damage, but an internal crack appeared on the screen. I believe this is either due to poor quality or a manufacturing defect. I took the tablet to the Kadikoy Samsung Authorized Service Center, where they claimed it w...
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
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