The inner screen of my Samsung Galaxy Fold6, which is a corporate company phone, suddenly went black. Even though the device has not experienced any drops, impacts, physical damage, or liquid contact that could be considered user error, the inner display darkened on its own, and this issue appeared yesterday.
Because the device is still under warranty, I took it to an authorized Samsung service center. However, at the service center, only a brief and superficial visual inspection was performed. No technical examination, detailed testing, disassembly, or internal inspection was carried out. I was also not provided with any service receipt, report, or written documentation.
Despite the lack of any proper technical inspection or evidence, I was told that the issue was caused by user error and that the device was therefore excluded from warranty coverage. No solution-oriented approach was offered.
For this inner screen blackout issue—which I strongly believe is manufacturing-related—on a corporate-use device that is still under warranty, I request that my phone be subjected to a detailed technical inspection, and that it then be repaired free of charge under warranty or, if necessary, replaced with a new device. I also request that the inconvenience I have experienced be resolved and that I be provided with a clear and written explanation regarding this matter.
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