I bought an 18 BTU Samsung air conditioner, but the indoor and outdoor unit connection kit delivered from the store came in a box meant for a 24 BTU unit. Because of this, the installation was not done, and they are refusing to exchange it. The service team is asking me to pay for the correct pipe set for the 18 BTU unit, even though it was the store’s mistake. I told both the service team and Samsung headquarters to correct their error and make the exchange, but they refused. I spoke with Samsung’s central support and told them this is a defective delivery and they should take responsibility, but they won’t. They are asking me to pay ₺7,000–₺7,500 for the new pipe set, even though the product is brand new, and I told them they have no right to charge me for it. Still, they say they can’t take any action. As a result, the problem continues, and instead of solving it, they insist on doing nothing. Customer representative Mr. S**** says the pipe comes from Korea and that each air conditioner has a barcode-specific pipe connection. I want to ask him: if it’s 9 meters instead of 5, do you really need to order it from Korea? Don’t make fun of people. If you’re in customer service, don’t let your customers suffer. That’s all you need to do. In the end, I must say, Samsung has been a huge disappointment.
On 20.08.2024, I bought a Samsung Brand 12,000 BTU AR12TXHQBWKX air conditioner from 5M Migros. They directed me to the service and the service said that it could come to me after 14 days. They made an appointment for 04.09.2024. I brought the air conditioner home and waited for 14 days. At that tim...
I ordered a Samsung WindFree Premium Plus air conditioner worth ₺85,998.00 on March 16, 2025, through the Samsung Shop digital app under the "installation within 24 hours" campaign. The products arrived on March 19, 2025. On March 20, the authorized service team installed one of the units. However, ...
I purchased a Samsung 12000 BTU air conditioner. During the sale, it was clearly stated that installation and setup would be free of charge. However, when the installation team arrived, they said the price only included 5 meters of copper piping. We had not been informed of this limitation. They dem...
On 31/07/2025, I purchased a 12000 + 18000 BTU dual indoor unit air conditioner with the code AJ068TXJ3KH/EA from Samsung Online. I was told it would be delivered on 05/08/2025, but it didn’t arrive and was instead delivered on 09/08/2025. However, the 18000 BTU indoor unit was missing. From 09/08/2...
Today is July 20th, and I purchased a Samsung 24000 BTU air conditioner one week ago. For installation, the seller provided a 444 service number. I registered for the service on July 17th, but Samsung has yet to contact me or come out for the installation. When I inquired about it, they said they co...
Comments