Samsung Refuses to Send My 18000 BTU Indoor Unit After AC Purchase

It became necessary to write again. On 15/08/2025, when Samsung did not call me, I called Samsung. When you connect to customer service, you cannot connect directly to the solution desk; the first person who answers your call needs to connect you to the solution desk. After being connected to the solution desk, only Ms. Emel, who opened my solution file, can handle it; no other representative can solve it. Every representative I spoke to said, 'We have informed Ms. Emel, she will get back to you,' but even though I have called 5-10 times a day since 09/08/2025, I have only been able to speak with Ms. Emel three times in total. Zero solutions. Since I reported the air conditioner as incomplete, they said logistics should check, the warehouse should check, let's confirm it's missing, and these were understood. The price increased, the product was discontinued, I posted a photo now, this is the current price, let me buy it at the same price, give me a discount code worth 1480 TL so I can buy two of the same product, and you can keep my 151,000 TL. As soon as the second product I purchased is fully delivered to me, I said I would return the missing product. When Ms. Emel called and said it would be resolved last Friday, we gave up, but in the meantime, we had already initiated the return. We called to cancel the return, and they said, 'The product is already with you, don't deliver it to those who come.' We said okay, and we did not deliver it. Then Ms. Emel called on Friday and said, 'Since you initiated the return, it can't be done.' Samsung has been a regret, the solutionless desk, and meanwhile, I returned from Trabzon to Istanbul. My family is in Trabzon, and we are waiting for Samsung to solve this issue and deliver the air conditioner so we can call the service and have it installed.