On 20.08.2024, I bought a Samsung Brand 12,000 BTU AR12TXHQBWKX air conditioner from 5M Migros. They directed me to the service and the service said that it could come to me after 14 days. They made an appointment for 04.09.2024. I brought the air conditioner home and waited for 14 days. At that time, Samsung called me 4-5 times and asked questions about the air conditioner, such as how many parts it was made of. Every time they called, I told them that I was in 2 pieces and the number of the air conditioner. Each time they said ok and hung up. After 14 days, the service came to my house. And he said that this air conditioner does not have copper pipes and legs and was delivered incompletely, and the service charged me a fee of 900 TL per meter. He said 5-6 meters would go here. So I sent it back to the service center and they said I needed to make another service appointment. Summer is already ending. I call Migros, they say we call Samsung, and they say that there are no such parts in the box this year. I call Samsung and they say it has to come out of the box. But no one asks each other when taking the money. Samsung brand is definitely a disappointment. You may think 10 times before buying anything from Samsung. I petitioned Consumer Rights and complained. Such a service cannot be possible, I have been calling since yesterday and they keep passing me on, I wasted 14 days!
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
I bought an 18 BTU Samsung air conditioner, but the indoor and outdoor unit connection kit delivered from the store came in a box meant for a 24 BTU unit. Because of this, the installation was not done, and they are refusing to exchange it. The service team is asking me to pay for the correct pipe s...
I'm so angry my hands are shaking. I bought a Samsung AR35 air conditioner for ₺18000, and it's been 30 days since I placed the order. I've called customer service and technical support over 100 times, but they still haven't come to install it. You can never reach the installation technicians, even ...
We bought the Samsung wind Free 1+2 air conditioner in July 2024 and the air conditioner was installed in 4 months. It was installed in winter and we did not use it. When we turned it on to use it in 2025, we saw that the air conditioner did not cool and blew no differently than a fan. For 2 months ...
On 24.07.2024, the panel of the air conditioner was broken after a new purchase was made by Samsung authorized service personnel. On the same day, they said that the authorized service that made the installation could not be managed and was sent to registered regions. Later, both the authorized serv...
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