I ordered a Samsung WindFree Premium Plus air conditioner worth ₺85,998.00 on March 16, 2025, through the Samsung Shop digital app under the "installation within 24 hours" campaign. The products arrived on March 19, 2025. On March 20, the authorized service team installed one of the units. However, they cut the side cover of the outdoor unit because the test cable they brought was too short. After I filed a complaint, they said the cover would be replaced. When they moved on to install the second unit, they reported that the outdoor unit was damaged during transport and issued a replacement form. Between March 20 and 26, I spoke with Samsung representatives 2–3 times a day, and each time they said the product would be replaced, with the new unit delivered and the damaged one collected from my home. But during the last call on March 26, they said that orders placed through the app could not be exchanged—only returned. After sitting unused in my home for 10 days, the product was collected on Saturday, March 29. It was returned to Samsung on Wednesday, April 2. I was told I would receive a refund within 1–3 days, but I’m still waiting. Every time I call, they say the issue has been forwarded to the finance department and will be resolved soon, but no refund has been made.
I’m extremely disappointed with my Samsung WindFree air conditioner. Although the unit is still under warranty, we experienced a cooling issue and requested service on 09.07.2025. The technician only performed a basic outdoor unit maintenance and charged us ₺1000—even though the product is within wa...
Samsung Antalya Air Conditioner Service causes victimization by making promises and not fulfilling them. On 30.06.2024, I bought a Windfree Premium Plus Air Conditioner from Markantalya Samsung Branch and paid 50 thousand lira in cash. They said that they provided the fastest service during the sale...
We bought the Samsung wind Free 1+2 air conditioner in July 2024 and the air conditioner was installed in 4 months. It was installed in winter and we did not use it. When we turned it on to use it in 2025, we saw that the air conditioner did not cool and blew no differently than a fan. For 2 months ...
I purchased a Samsung 'Windfree' model air conditioner and scheduled an installation service on June 14th. The customer representative told me they would call to set up a time for the installation. I also contacted Samsung Turkey's WhatsApp line, and yesterday they informed me that due to high tempe...
Comments