On July 27, I purchased a Premium Wall-Mounted Split Air Conditioner (AR18TSHZHWK/SK) from Samsung’s official website, and it was delivered on July 29. I was told that HTS Service would contact me the next day for installation, but as of today, August 7, the unit still hasn’t been installed. I’ve been waiting at my Kartal Yakacık address for 11 days. During this time, I called Samsung customer service multiple times and was told each time that the installation would be completed that day and that my appointment was active. They even gave me the contact details for HTS Service, including a phone number. Despite calling that number and others over 100 times, I’ve received no response or callback. I chose Samsung specifically for its service quality, yet while friends who purchased the same product after me had their installations done promptly, I’ve been completely ignored. This has left me feeling mistreated and deeply upset. I had a similar experience with a Samsung product years ago, and despite giving them another chance, I’m facing the same problem again. It is unacceptable to struggle this much and be left without support for a product I paid ₺40,000 for. I expect my air conditioner to be installed today without any further excuses.
I'm so angry my hands are shaking. I bought a Samsung AR35 air conditioner for ₺18000, and it's been 30 days since I placed the order. I've called customer service and technical support over 100 times, but they still haven't come to install it. You can never reach the installation technicians, even ...
I purchased a Samsung AR12TXHQASI / SK 12000 air conditioner from a shopping mall on 23/07/2024. I have been calling the number 444 77 11 every day for 10 days and inquiring about service directions for the installation. However, despite being assured that they would contact me, I have yet to receiv...
I purchased a Samsung AR35 air conditioner for a family health center in Konak, Izmir, and have been waiting 10 days for its installation. My purchase invoice number is SHT2025000000498, and I paid the product price of ₺21,500 via EFT to the provided IBAN. Although the product is under warranty, I a...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
Although the air conditioner I bought online from Samsung Shop on July 14 was not installed in August and was directed to the authorized service at Eyüp Güzeltepe, when we called the service, I could not reach it even though I waited for 45 minutes many times. This situation, where I could not get a...
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