Hello, our Samsung 65" QLED television, which I bought at the end of January 2022, which has just completed 29 months, broke down spontaneously. When we called the service, they stated that there was a panel failure and asked us for a panel repair fee of ₺27000! Our socket is currently protected, there is not a single scratch on the TV due to a single impact. The service we contacted said "Electronic work is the work of chance, there is no user error, and anything can happen". The complaint we made to the Samsung call center and the discount request was closed by saying "Sorry, the issue is not ours". The market value of the TV is exactly ₺70000. Now, dear consumers who are reading this post who are thinking of buying a Samsung TV, stay away. The TV you bought today for ₺70000 may break down in the 29th month, and the service fee may be as much as the cost of a new TV. In a word, Shame on you! I will put that TV aside and seek my rights in every channel until the end, see you at the Consumer Court!
We purchased a Samsung QA55Q70A television on 23.11.2021. Seven months after the warranty period ended, the TV completely stopped working. We delivered it to the Samsung service center 15 days ago, and today we received a response. They informed us that the repair cost is ₺12,500 due to a panel defe...
For about 10 days, I have been experiencing a screen display issue with my Samsung QLED TV (model: QE50Q60AAUXTK). I purchased the television on March 20, 2022, based on the Samsung sales representative’s recommendation, the brand’s reputation, and the representative’s assurance of product quality. ...
I purchased my Samsung 65Q80BA TV on August 22, 2022, and just recently, on September 5, 2025, the screen failed completely. When I turned it on, there was sound but no picture. A Samsung service technician inspected it and explained that the LED panel had burned out and the mainboard also needed re...
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