The Samsung QE50Q60TAUXXH model TV that I bought 2.5 years ago unexpectedly shut down on its own, then powered back up, remained on for approximately 10 seconds, and shut down again. This pattern continued to occur. I encountered an issue with the remote control, which rendered it unresponsive. As a result, I had to resort to unplugging the TV to turn it off. I submitted a service request for the problem. It seems like they have a lot on their plate because they didn't even bother to come and see the TV. Instead, they reached out and inquired about any visuals about the matter. I shared a brief video with them, and their response indicated that there was a problem with the panel. They provided a repair quote of ₺18,000. The TV is currently valued at around ₺22,000-23,000. Charging ₺18,000 for a single repair is completely unreasonable on Samsung. In addition, the TV we purchased, relying on the reputation and quality of the Samsung brand, failed to survive for even three years. Based on my observations on different websites, it appears that the problem I'm facing is quite widespread. Unfortunately, Samsung was unable to resolve my complaint as they did not have the necessary part (screen panel) in stock. Upon reviewing the website and other complaints, it became apparent that they had resolved cases submitted after mine, indicating their ability to provide the necessary part. Why aren't they fixing my device? What is their motive behind this? This level of apathy is not tolerable. I have decided to stop buying Samsung devices and will actively discourage others from doing the same by sharing my personal experience and showing them the complaint I have filed.
I have been experiencing an issue with my Samsung QE65QN800B model 65-inch 8K UHD Smart TV for the past 3-4 months, where the screen randomly turns on and off by itself. Due to this, I delivered my TV to an authorized Samsung service center. During the first evaluation, I was informed that the power...
My Samsung UE70TU7100UXTK 70-inch TV developed a panel failure about a year after the warranty expired. Based on my research, many users have experienced the same issue. The authorized service is demanding ₺29,000 for the repair, yet they also claim that the panel is out of stock. My TV became usele...
My Samsung QLED 50Q60T 50-inch model television suddenly broke down. The television we bought in February 2021 suddenly lost its display after its 3rd year. The TV constantly turns on and off, there is no picture but there is sound. I am also sharing a video of it. I see from the complaints that thi...
I purchased my Samsung 65Q80BA TV on August 22, 2022, and just recently, on September 5, 2025, the screen failed completely. When I turned it on, there was sound but no picture. A Samsung service technician inspected it and explained that the LED panel had burned out and the mainboard also needed re...
My Samsung UE65RU7400UXTK television unexpectedly turned off after the warranty period expired, despite not being moved, hit, or cleaned with a damp cloth. Even though there are no external influences, it stubbornly refuses to power back on. The authorized service identified it as a problem with the...
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