Our Samsung washing machine broke down, requiring us to contact an authorized repair service. The service team determined that the problem was with the machine's circuit board. Despite the fact that we had left the machine with them for 10 days, we were only contacted after a week and a half with a shocking repair quote. The technical team told us that replacing the circuit board would cost 4,500 tl and repairing it would cost 2,200 tl. They assured us that they could return the machine the next day, despite the fact that we were unaware of the 10-day service period. Unfortunately, when the machine was finally returned, it was still broken. The technicians departed without resolving the issue. It's infuriating to be faced with such exorbitant fees and still have an unresolved issue. I demand that my problem be properly resolved.
I purchased a Samsung washing machine two and a half years ago, and since its installation, it has been functioning with problems. I have received poor service from Samsung, and their corporate support has been lacking. When the service technician came for the installation, I asked about extending t...
I have a Samsung washing machine and since 2018, the first year I bought it, it has been serviced 3 times and it has been repaired on site. It was repaired and followed up on site 2 times, and because the problem was not resolved, they took the machine to the service. As a result, it stayed in the s...
I purchased a Samsung washing machine four months ago, and I have been completely dissatisfied since day one. I expected quality from a reputable brand, but instead, I received a machine that is extremely inefficient. No matter which cycle I select, the machine runs for 5 hours, whether it’s a sing...
I just bought a Samsung washing machine, and the warranty is still valid. But I've been having trouble with the machine's paint coming off and rusting. When the tech came to look at the product, they said that the problems were caused by user error. To my surprise, the customer service rep said that...
My Samsung washing machine hasn't been able to rinse for a while. I contacted customer service to resolve the issue and a service request was created. I was told that an authorized service technician would get back to me, but it's been 8 days and I still haven't received any response. Not only have ...
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