I was victimized by the Samsung Odunluk branch in Bursa. I have been using my Samsung washing machine for about 7-8 years, and since the warranty had expired, I called the service when it broke down. Within a month, the service team came a total of three times. Each time they charged me a service fee and claimed that they had replaced the pump motor. However, the machine did not work for even a single day, and the problem was never solved. In addition, I was not provided with any invoice or service report. I paid a total of ₺4,300, yet the machine was not repaired. When I called again, they demanded an additional ₺6,000. They are deliberately not fixing the problem and keep charging fees each time they come. When I contacted Samsung customer service, they told me I would have to pay again and did not offer any assistance. I am requesting a refund.
Pieces of concrete fell out from under my Samsung washing machine, Bursa ABC authorized service came, they took the machine away, replaced the drum and the broken concrete blocks inside and charged 4.800 TL. The machine started to give errors 1 week after it arrived, I didn't mind because it worked ...
My Samsung washing machine hasn't been able to rinse for a while. I contacted customer service to resolve the issue and a service request was created. I was told that an authorized service technician would get back to me, but it's been 8 days and I still haven't received any response. Not only have ...
Hello, our washing machine was tearing apart our clothes. As a result, we called customer service and asked for a service visit. The technician who arrived stated that the machine's drum and tank were bent and demanded 6000 TL to replace them. We paid, but they returned the machine without replacing...
I purchased a Samsung washing machine four months ago, and I have been completely dissatisfied since day one. I expected quality from a reputable brand, but instead, I received a machine that is extremely inefficient. No matter which cycle I select, the machine runs for 5 hours, whether it’s a sing...
I purchased a Samsung washing machine two and a half years ago, and since its installation, it has been functioning with problems. I have received poor service from Samsung, and their corporate support has been lacking. When the service technician came for the installation, I asked about extending t...
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