The screen of my Samsung computer monitor broke, so I took it to the technical service. They quoted a repair fee of ₺9500, even though I originally bought the monitor for ₺3600. I called Samsung to report the issue, but they didn’t respond for 15 days. When I followed up, they finally took notice, but the repair fee increased to ₺13200. As of today, the price they demand for the repair seems absurd, especially since I can buy a brand-new monitor with an invoice and warranty for ₺4000. Their only explanation was that they couldn’t control the service center’s pricing. When I requested a written price offer, they said they couldn’t provide it. Considering even our refrigerator and washing machine are Samsung, I’m now worried about what would happen if they malfunctioned. I ended the call after expressing my concerns. I’ve faced a similar issue with another brand in the past, but they resolved it by offering alternative solutions. I hope someone from Samsung sees this and takes action.
The new Samsung product I purchased was broken in the box. I also recorded the entire unboxing process on video, but despite sending this to Samsung, they did not accept it. I have evidence, but they usurped my rights. When I wanted to have this broken product repaired with my own means, I experienc...
I purchased a Samsung washing machine two and a half years ago, and since its installation, it has been functioning with problems. I have received poor service from Samsung, and their corporate support has been lacking. When the service technician came for the installation, I asked about extending t...
The Samsung QE50Q60TAUXXH model TV that I bought 2.5 years ago unexpectedly shut down on its own, then powered back up, remained on for approximately 10 seconds, and shut down again. This pattern continued to occur. I encountered an issue with the remote control, which rendered it unresponsive. As a...
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