Samsung Quoted an Unreasonable Repair Price for My Broken Monitor Screen
The screen of my Samsung computer monitor broke, so I took it to the technical service. They quoted a repair fee of ₺9500, even though I originally bought the monitor for ₺3600. I called Samsung to report the issue, but they didn’t respond for 15 days. When I followed up, they finally took notice, but the repair fee increased to ₺13200. As of today, the price they demand for the repair seems absurd, especially since I can buy a brand-new monitor with an invoice and warranty for ₺4000. Their only explanation was that they couldn’t control the service center’s pricing. When I requested a written price offer, they said they couldn’t provide it. Considering even our refrigerator and washing machine are Samsung, I’m now worried about what would happen if they malfunctioned. I ended the call after expressing my concerns. I’ve faced a similar issue with another brand in the past, but they resolved it by offering alternative solutions. I hope someone from Samsung sees this and takes action.
Dear Customer, Thank you for contacting us. We kindly ask you to provide us with your first and last name and contact information so that our solution center can get in touch with you. Sincerely, Samsung Electronics Turkey
Of course, they could not offer a solution and continued with their arrogance.
