Need Help With Samsung Air Conditioner Installation Delay
I contacted Samsung customer service to request installation of my new air conditioner. Two days later, your service team called to inform me that the installation would be completed in 11-12 days. However, it has been 15 days and I have not heard from anyone. I'm concerned about whether the installation will be completed before the end of the summer. I am unable to return the product because the return period has expired, and I regret purchasing the air conditioner. The thought of having difficulty contacting your service team for future issues worries me. I kindly ask for your assistance in resolving this matter.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Best regards, Samsung Electronics Turkey
There is still no progress on the issue, no calls, no inquiries. I have paid the second installment for the product, and there is still no one coming to set it up or providing any information about it. Samsung is a regret.
It's been 22 days, and no one has come for installation or called for a solution. Everything was fine until the product was purchased, but afterwards...
