I contacted Samsung customer service to request installation of my new air conditioner. Two days later, your service team called to inform me that the installation would be completed in 11-12 days. However, it has been 15 days and I have not heard from anyone. I'm concerned about whether the installation will be completed before the end of the summer. I am unable to return the product because the return period has expired, and I regret purchasing the air conditioner. The thought of having difficulty contacting your service team for future issues worries me. I kindly ask for your assistance in resolving this matter.
I recently purchased an air conditioner from Samsung. At the time of purchase, the seller assured us that installation would be completed within a week at most. However, after delivery, when we requested an installation appointment, we were told it would take over three weeks. Given this approach a...
On July 10, 2023, I purchased a Samsung air conditioner, and on July 13, 2023, I requested installation through the authorized service. However, the Samsung service team repeatedly disconnects my calls after promising to call me back. I'm unable to obtain any information or assistance. If your team ...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
I purchased a brand new 12,000 BTU air conditioner from Samsung, and they promised a one-day installation. Nothing has happened in three days! I've called their call center, but they hang up on me and speak to me as if mocking my situation! They insist that I have no other choice but to wait! My chi...
I scheduled an installation appointment for my Samsung air conditioner on July 19th. Today is the 16th day, and they still haven't come for the installation. I've called their customer service multiple times, and they just keep creating a ticket but never get back to me. It's really frustrating to e...
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