PUBG Mobile Ban Dispute Over False Cheat Detection

My PUBG Mobile account (ID: 5232*****84), which I use on my iPhone 13, was suddenly banned last night around 11:44 PM without any prior warning. The stated reason for the ban was “use of third-party tools.” However, I have absolutely not used any third-party software, cheats, additional apps, or similar tools on my device or in the game.

About five minutes before the ban, I logged into the game but did not even enter a match. After my last game session, I simply locked my phone screen while the game was open. When I unlocked my phone and tried to access the game again, I was immediately met with a ban notification. There was no suspicious activity, no use of external applications, and no outside interference during this time.

I had purchased Royale Pass using UC and was actively ranking up. At the time of the ban, I was in Diamond I and close to reaching Crown tier. Both the money I spent and the effort I put into ranked matches have now been wasted due to this ban.

I submitted an appeal regarding this issue, but I have not received any response so far. I strongly believe this ban was issued in error. I respectfully request that my account and device logs be thoroughly reviewed, that it be confirmed I did not use any third-party tools, and that the ban be lifted so my account can be restored.