I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I purchased a Samsung air conditioner from your store, expecting that the promised installation service would efficiently take care of the installation process. However, it has been quite some time since my purchase, and no installation has taken place. The lack of response and commitment from your end is extremely unprofessional and not reflective of the high-quality service I expected from Samsung. I have made several calls to your customer service department, but each time I am either put on hold for an excessive amount of time or transferred to different representatives who seem unaware of the situation. This has resulted in a tremendous waste of my time and energy, as well as significant frustration. I would like to remind you that, as a consumer, I have the right to expect timely and efficient service from your company. It is unacceptable that I have not received any assistance or communication regarding the installation of the air conditioner that I purchased in good faith. I kindly request immediate action to rectify this situation. I expect your company to promptly schedule a convenient installation appointment and ensure that competent technicians are sent to complete the installation at the earliest possible date. Additionally, I insist on being compensated for the inconveniences caused by the delay and lack of response thus far. If my request is not addressed within [insert reasonable timeframe], I regret to inform you that I will be forced to seek alternative solutions, such as contacting relevant consumer protection agencies or pursuing legal action to secure my rights. I hope that we can resolve this matter amicably and promptly. I look forward to hearing from you soon and receiving a satisfactory resolution to my complaint. Yours faithfully, fatih d****l +90 5*1 2** 7***
On July 10, 2023, I purchased a Samsung air conditioner, and on July 13, 2023, I requested installation through the authorized service. However, the Samsung service team repeatedly disconnects my calls after promising to call me back. I'm unable to obtain any information or assistance. If your team ...
I purchased a Samsung 24,000 BTU air conditioner, and the service technicians who came to install it on August 16, 2023, reported that the product was faulty and needed to be replaced. Despite making all necessary inquiries, a new unit has not been delivered for more than 40 days. Your carelessness,...
I previously filed a complaint regarding a malfunction in my Samsung refrigerator on September 13, 2023. Unfortunately, the same error occurred twice more after that incident. On December 13, 2023, I initiated another service request due to the recurring issue. The service representative, who arrive...
The Samsung AC service technician arrived on July 22, 2023, to install my new air conditioner. However, to my surprise, it is not cooling at all. How could this be? According to the service, they can only arrive on August 2, 2023. But what about the agony I'm experiencing in this scorching heat? Is ...
I just bought an air conditioner from Samsung, but ever since it got here, it's been a nightmare. Worst of all? When I need help the most, there's no one to help me. No matter how many times I try and how urgently I ask, no one will listen to my problems and address them. This is very frustrating. H...
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