On July 10, 2023, I purchased a Samsung air conditioner, and on July 13, 2023, I requested installation through the authorized service. However, the Samsung service team repeatedly disconnects my calls after promising to call me back. I'm unable to obtain any information or assistance. If your team is ineffective, you should hire more people. This level of annoyance is intolerable. I'm thinking about returning the product. I never expected Samsung to deteriorate to this extent, and I now regret purchasing this air conditioner. When a reputable brand fails to provide adequate customer service, it can be very frustrating. As a long-term customer, I expected more from Samsung. I hope Samsung takes this seriously and quickly resolves the issue to restore my trust in their brand.
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
The Samsung AC service technician arrived on July 22, 2023, to install my new air conditioner. However, to my surprise, it is not cooling at all. How could this be? According to the service, they can only arrive on August 2, 2023. But what about the agony I'm experiencing in this scorching heat? Is ...
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
I purchased a Samsung 24,000 BTU air conditioner, and the service technicians who came to install it on August 16, 2023, reported that the product was faulty and needed to be replaced. Despite making all necessary inquiries, a new unit has not been delivered for more than 40 days. Your carelessness,...
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