On March 5, 2024, I ordered a Samsung 58CU7000 LCD television at the Carrefour SA market in Ordu, and it was delivered two days later. However, I experienced image quality issues and immediately contacted the service center the following day. The service professionals originally attempted to downplay the problem with scripted comments. However, when I exhibited problems such as loss of clarity during moving transitions in movies (particularly during football matches, where the ball disappears and reappears on screen or appears twice), they acknowledged the issue and left, promising to follow up.
Despite supplying both their and my recorded video samples from home, when they contacted back, they dismissed the issue, claiming "there is no problem with the TV." Despite my demand and request for documentation, the Samsung service in Ordu refused to offer any evidence, keeping to their primitive stance of "sold goods cannot be returned," despite the fact that they viewed the device, which had just been purchased and serviced the next day.
After contacting customer support and speaking with representative "H**** H***," I supplied the requested photographs and videos via email but received no answer. I never anticipated Samsung's communication and devotion to customer satisfaction would be that poor.
On April 8, 2024, I purchased the Samsung Q60C QLED model television. Installation was done by Adana 4S service. Due to the holiday season, I couldn't inspect it until after the holiday. I noticed clouding issues as I mainly use the TV in the evenings and nights and created a service request. I am k...
On May 25, 2024, I bought the Samsung 65'' Neo QLED 8K QN800C TV from Samsung's website before it became available in Turkey. When the installation team arrived on June 5, 2024, they were unable to finish the setup despite claiming the TV was updating and would be operational in 30 minutes. After an...
On May 23, 2023, I purchased a Samsung QE75Q70B 75-inch 4K UHD Smart QLED TV with built-in satellite receiver from Vatan Bilgisayar in Duzce. Since the product was out of stock, I decided to buy the display unit, which was working perfectly when they tested it at the store. However, when the Samsung...
In July 2021, I purchased a Samsung 58TU7000 TV, but last night the screen suddenly went black while watching. The TV now won’t display any image, though sound still works. I contacted technical service, and after inspection, they informed me that the issue is a panel defect. Upon researching online...
Comments