Samsung 58CU7000 LCD TV Bad Image Quality and Dismissive Service

On March 5, 2024, I ordered a Samsung 58CU7000 LCD television at the Carrefour SA market in Ordu, and it was delivered two days later. However, I experienced image quality issues and immediately contacted the service center the following day. The service professionals originally attempted to downplay the problem with scripted comments. However, when I exhibited problems such as loss of clarity during moving transitions in movies (particularly during football matches, where the ball disappears and reappears on screen or appears twice), they acknowledged the issue and left, promising to follow up.

Despite supplying both their and my recorded video samples from home, when they contacted back, they dismissed the issue, claiming "there is no problem with the TV." Despite my demand and request for documentation, the Samsung service in Ordu refused to offer any evidence, keeping to their primitive stance of "sold goods cannot be returned," despite the fact that they viewed the device, which had just been purchased and serviced the next day.

After contacting customer support and speaking with representative "H**** H***," I supplied the requested photographs and videos via email but received no answer. I never anticipated Samsung's communication and devotion to customer satisfaction would be that poor.