On May 25, 2024, I bought the Samsung 65'' Neo QLED 8K QN800C TV from Samsung's website before it became available in Turkey. When the installation team arrived on June 5, 2024, they were unable to finish the setup despite claiming the TV was updating and would be operational in 30 minutes. After an 8-hour wait, the TV still displayed only the Samsung logo. Despite notifying the installation team, they sent me an SMS stating that the installation had been completed successfully and advising me to open a service request.
The next day, another team arrived, confirmed the product's defect, and stated that it needed to be replaced. Subsequent technicians identified an internet issue and referenced a Samsung bulletin, but this was not the problem. I determined that the problem was with the short optical cable used for TV unit mounting, as the longer cable worked fine. The final technician agreed, so a new cable was ordered. After a three to four-week wait, the new cable arrived, but the problem persisted.
As of July 20, 2024, 1.5 months after the installation date, I still can't use the TV. Samsung has not apologized, provided compensation, or taken any corrective action regarding the warranty. As a last resort, I'm considering submitting a complaint to the Consumer Arbitration Committee.
On April 8, 2024, I purchased the Samsung Q60C QLED model television. Installation was done by Adana 4S service. Due to the holiday season, I couldn't inspect it until after the holiday. I noticed clouding issues as I mainly use the TV in the evenings and nights and created a service request. I am k...
On February 4, 2024, I bought a Samsung 75-inch QE75Q70CATXTK television from the Ankara Optimum Samsung store. I suppose there is an issue with the panel. Small dents around the panel's frame occurred during installation or as a result of a manufacturing flaw. I've included a photo of the product a...
In May 2022, I purchased a Samsung 65QN800A 8K 65” TV from 'Vatan Bilgisayar', pushing my budget to the limit because I love watching movies and care deeply about image quality. I used the TV for just 20 months without any issues until a panel failure occurred shortly before the warranty expired. Sa...
On May 23, 2023, I purchased a Samsung QE75Q70B 75-inch 4K UHD Smart QLED TV with built-in satellite receiver from Vatan Bilgisayar in Duzce. Since the product was out of stock, I decided to buy the display unit, which was working perfectly when they tested it at the store. However, when the Samsung...
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