On August 27, 2023, I returned my Galaxy Note 10+ to the Emaar Samsung dealer due to a broken cover and a charging problem. Despite being told that it would take no more than a week, it has taken a frustrating 9 days just to get a price estimate, and I'm still waiting for my phone to be returned. I received a message today informing me that my phone is ready for pickup. I called the customer service center to confirm and decided to go anyway, despite the fact that it might not be there yet. They assured me that there would be no problems, but after a two-hour drive through traffic to Emaar Samsung, I was told that my phone might arrive the next day. I'm not only paying a hefty repair fee, but I'm also dealing with inaccurate information about when I can pick up my phone. I was met with dismissive attitudes when I requested to speak with a supervisor. This mediocre response from a corporate behemoth like Samsung has left me frustrated and without a solution for the past two weeks.
I purchased the Samsung Galaxy S23 on 26.12.2023, and from the moment I started using it, the phone began encountering network problems. After a week, I took it to the Samsung authorized service center in Bursa. The service center made some adjustments, returned the device to me, and requested docum...
On January 28, 2023, I purchased a Samsung A04s for my mom's use. Unfortunately, after just two weeks, on February 13, 2023, the phone malfunctioned. I took it to the Emaar Samsung service center. Upon return, they claimed they resolved the issue by updating the software. However, records at the "Sa...
On 17/07/2025, I brought my Samsung Galaxy S22 Ultra to MTA Elektronik Servis San. ve Dış Tic. Ltd. Şti., the authorized Samsung service center in Bakırköy, to have the battery replaced because it was no longer holding a charge properly. I paid a battery replacement fee of ₺1780. I received my phone...
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
Within a month of purchasing a Samsung Galaxy S10+ in March 2021, the charging device malfunctioned. I brought it to technical support, and they replaced it. However, the device failed again, and I was required to bring it back to the service center. This time, the motherboard and battery were repla...
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