I purchased a Samsung A04s with a 2-year warranty around this time last year. Recently, the phone started shutting down on its own. I bought it from MediaMarkt and first took it to the authorized Samsung service center in Ankara. They informed me that the motherboard had crashed and, due to a crack on the screen, they would also need to replace the screen. Despite acknowledging that the motherboard failure was not my fault, they still included its cost. For a phone I bought last year for approximately ₺5,000, they are now asking ₺4,100 just to replace the motherboard and screen.
I am expecting a prompt response from either Samsung or MediaMarkt regarding this issue.
Specifically, I have a Samsung a51 with 254 GB of storage. I dropped it last week and the screen cracked. Since I work on weekdays, the Samsung authorized service center in Bakrköy was inconvenient for me to visit. Because I was responsible for breaking the screen, I anticipated having to pay to hav...
I purchased my Samsung A34 just 11 months ago, and despite having one more year of warranty, I have already experienced two major software failures. The first issue happened at 7 months, and now, at 11 months, my phone suddenly shut off completely, and the screen went black. I took it to the Samsun...
I had to send my Samsung M51 phone to the service because I couldn't make calls or use the internet without Wi-Fi. When they gave me back the phone, they told me that both the motherboard and charging socket were broken and asked for 4,000 TL to fix them. What confuses me is that this issue happened...
I'm Irfan D*****. I bought a Samsung Z Fold 4 phone around 6 months ago. Lately, I've noticed that the folding mechanism of my phone isn't fully opening. I brought my phone to the Samsung service center in Muratpasa, Antalya. They confirmed that the screen was undamaged and identified the issue as a...
I purchased a Samsung TAB A7 (T220) tablet from Teknosa, but it suddenly shut down shortly after. I took it to a technical service center in Ankara Çankaya, where they replaced the motherboard and USB port free of charge. The problem started after this initial repair. I stored the tablet for 9 mont...
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