Samsung Galaxy Z Flip 7 Inner Screen Developed Lines and Dark Spots

After using my Samsung Galaxy Z Flip 7 for only a few months, a line running the entire length of the inner screen and dark spots appeared, even though the device had never been dropped or subjected to any impact. As a result, I visited Başarı Teknik, an authorized Samsung service center in Ankara, on September 19, 2026, and specifically stated that the device had absolutely not been damaged by any impact.

After the service center inspected the device, I was told that the defect would be covered under the warranty. They even made an audio recording of our conversation regarding the matter as part of their customer satisfaction process. However, approximately two hours after I left the authorized service center, I was informed that I would instead be charged a repair fee of $338.

I do not accept this contradictory approach. Despite calling customer service, I was unable to reach anyone, and when I called the authorized service center, no one answered the phone. I cannot accept being asked to pay a substantial repair fee for a repair that I was initially told would be performed under warranty, especially when I have been unable to get a clear response from the company.

I request that the screen defect on my device be evaluated under the warranty, as I was initially informed, and that the device be repaired without charging me any fee.