We had a problem returning a product we bought from Rossmann. We wanted to return the product we bought from the Ankara forum, but the staff at the Rossmann store in Bahçelievler told us that you can only return it at the store you bought it from. Actually, there is no such thing, returns are accepted from every store, we asked from the store in Forumankara a staff selection and behavior I will never shop from Rossmann again, as long as they have such staff, they lose a lot of customers, although they have quality products, they lose because of the staff. Didn't suit Rossmann
The For Uğur Beauty blow dryer brush I purchased from Rossmann burned during its very first use. When I returned it to the store where I bought it, I was told that "Used products cannot be returned." The issue occurred while I was blow-drying my hair, and when I asked how I could know the product wa...
On June 7, 2025, I had an appalling experience at the Rossmann branch in Mersin Forum AVM, Turkey. I was mistreated by the store manager (who refused to give her surname) and other staff who acted unprofessionally and arbitrarily. The power went out only in their store, and instead of handling it ca...
I purchased a Stilla model ring from the Swarovski store in İstinyePark. Just two days after buying the product—and without ever using it—I went back to the store to return it. However, the store staff refused my request, saying “We do not accept returns on jewelry.” I was never informed of any retu...
I called the Decathlon One Tower store to ask if they had equestrian products, and they informed me that Kentpark and Ankamall stores carried them. I traveled to Kentpark specifically for this, only to be told they don’t sell these items. After a wasted trip, I went to Ankamall and purchased part of...
I purchased three products from the Tefal store at Mersin Marina, intending to find them cheaper elsewhere. On the same day, I decided to return the products, but the store refused without providing any reason. There were no signs or information about their return policy in the store, and we were no...
Comments