Rossmann Online Shopping Regret: Delayed Refund After Order Cancellation
Disappointing results can be expected when shopping at Rossmann online! Because of a problem on their end, a purchase I made on October 29, 2023, had to be canceled, but I was assured that I would receive a refund within one to three business days. Despite this, it has been six business days since the request was made, and the money has not been refunded. I've tried calling them five times, and each time they say someone will call me back, but no one ever does. I will resort to legal action if my payment is not refunded to me in a timely manner.
Hello, My name is Berrin, and I will be assisting you in the process of resolving your complaint. First of all, thank you for sharing the issue you have experienced with us. We will conduct the necessary checks and get back to you as soon as possible through your contact information. We would like to inform you that you can always share your experiences related to Rossmann with us. Best regards.
On November 7th, we called customer service and informed the accounting department about the refund, and they said the refund would be processed. Still, no action has been taken. I don't think a refund is such a complicated and difficult thing. It's been 9 business days and there is still no progress. You are literally driving the customer to despair.
Hello Ms. Pelin, We hope that we have completed and resolved your process regarding the matter during our meeting with you on 10.11.2023. We would like to mention that you can always share your experiences with Rossmann. Best regards.
