Order Delayed for Rossmann Same-Day Delivery
I ordered something with the number RSO100389479 on Rossmann's website and requested it to be delivered on the same day. I ordered before 10:30 AM and was supposed to get my delivery by 8:00 PM, but it never came. The customer service response was so funny, they basically told me to call back tomorrow after 10:00 AM if I wanted a refund of only $-39.90 TL. When I asked to cancel the order, they said I should refuse it when it's delivered to my door. I've learned my lesson, but now I'm stressed out, wondering if reading "complaints" will help me get a refund and receive all the products I ordered.
Hello Mr. Akif, My name is Berrin, and I will be assisting you in the process of resolving your complaint. First of all, thank you for sharing the issue you experienced with us. We will conduct the necessary checks and get back to you as soon as possible through your contact information. We would like to inform you that you can always share your experiences related to Rossmann with us. Best regards.
Hello Mr. Akif, We hope that we have completed and resolved your process regarding the matter during our meeting on 14.11.2023. We would like to mention that you can always share your experiences with Rossmann. Best regards.
The products were delivered with a delay, and a return shipment was provided for same-day delivery. Although it was an unsuccessful operation process, thank you for their attention.
