On July 9, 2024, I made a number of purchases through the Rossmann store's online store. All of the items I bought were detailed in the e-Archive Invoice that arrived at my inbox on July 9. Two items, totaling 290 Turkish Lira, were absent from the shipment that arrived on July 13. Customer service informed me that the two products were not sent and promised to reimburse my payment when I contacted them. I confronted the customer representative with a defense that lacked reason and logic. He said things like "not only you, many more customers like you are in the same situation." When I asked why I was not notified and why the products were listed on the invoice in full, he told me that I could report my complaint via email if I wanted. When I threatened to share this nonsense on social media and convey it to others, he reminded me that "I am free to act in any way," as if to say, "come on, cut it short, go to work." It was a stinger. No refund has been processed as of yet. It's almost comical.
Hello, on October 5, 2023, I made an online purchase on the Rossmann Turkey website for a total of 766.90 TL, with a 24.90 TL shipping fee. On October 10, 2023, I received a call from the Aras Kargo courier, who informed me that my package had arrived and said, "I'm leaving it at the market." I repl...
On November 6, I placed an order on Rossmann consisting of 22 items totaling 5,491.01 ₺. When the package arrived on November 11, it contained only 3 packs of toilet paper—19 items were missing. My order number is rso101446998. The shipping label on the box said “1/1,” which means it was my only pac...
On September 4, I placed an order through Yemeksepeti from the Adana Real Rossmann branch and paid ₺1,212 by credit card at the door. The payment was withdrawn from my card, but the courier claimed it had not gone through and took the products back without delivering them. My order number is f88c-lv...
Hello, my order (#RSO100386244) placed on 06.11.2023 from Rossmann online has not been delivered yet. Despite calling the customer service and sending an email to [email protected], I have not received any response. There is no information about my package, and if it won't be delivered, there ...
On March 1, 2024, I ordered a package worth ₺530 through the Gratis app, which had 16 items in it. On March 8, 2024, I gave customer service a ring to ask about why my order was taking so long to get ready, even though it had been quite a while. I was told there's a delay because of discounts, but t...
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