Regarding my order number rso101593775, which I placed through the Rossmann Türkiye online store, I received only an aut...omated SMS stating that the order had been “shipped.” However, my package was never delivered, and I was not informed of any delay, problem, or cancellation. I only learned that th
I placed an order for discounted products from Rossmann, but unfortunately, everything went awry right from the beginnin...g. The package arrived damaged and was returned without any prior notice. I discovered it only after I noticed the delay and took the initiative to reach out myself. At that point,
"First of all, I would like to thank şikayetvar.com very much. If it weren't for you, companies wouldn't get their act together. Now, let's talk about Rossmann customer service. They called me 2 hours after I submitted my complaint on şikayetvar.com. However, it took me 3 days to reach Rossmann customer service directly. So, it seems like they can do it when they want to. Now, let's talk about my order. It was shipped immediately, but despite being in stock, they sent one of my items missing. Thankfully, they issued a refund. It seems this is the best they can manage."
I ordered something on September 7, 2024, and it’s been stuck in the “processing” stage for more than 10 days now, with ...no shipping updates at all. I spent 3 days trying to get in touch with customer service, and finally managed to connect after waiting for 17 minutes. The rep said they’d call me ba
I ordered something from the Rossmann website on September 9, 2024, and as of today, September 16, 2024, my items are st...ill showing as "collected." I placed my order, and it said it would ship in 3 business days, but that hasn't happened yet. On top of everything, I won’t be at the place when the de
Hello, my order (#RSO100386244) placed on 06.11.2023 from Rossmann online has not been delivered yet. Despite calling th...e customer service and sending an email to [email protected], I have not received any response. There is no information about my package, and if it won't be delivered, there
I ordered something with the number RSO100389479 on Rossmann's website and requested it to be delivered on the same day.... I ordered before 10:30 AM and was supposed to get my delivery by 8:00 PM, but it never came. The customer service response was so funny, they basically told me to call back tomorr
Hello, on October 5, 2023, I made an online purchase on the Rossmann Turkey website for a total of 766.90 TL, with a 24....90 TL shipping fee. On October 10, 2023, I received a call from the Aras Kargo courier, who informed me that my package had arrived and said, "I'm leaving it at the market." I repl