On January 6, 2023, I filed a complaint with the Consumer Arbitration Board in the hopes of resolving the problem I've been having. It's now August 10, 2023, and I have yet to hear back. My Roborock S5 Max robot vacuum, which I bought from Teknosa at Izmit41 AVM, isn't working properly. Despite having been sent for service six times, it has never improved. We also filed an appeal with the Kocaeli Körfez Consumer Arbitration Board, but there has been no resolution in six months. I'm not sure how much longer I have to wait. Dealing with a corporation that is unresponsive and problematic is a first for me. It's infuriating to have paid our money and not received the help we deserve.
On October 7, 2022, I purchased a Roborock Q7 Max robot vacuum from Teknosa in Ankara Ankamall. Unfortunately, only 2-3 weeks later, the following issues began to arise: It was unable to complete mapping properly. It malfunctioned when it returned to the dock after cleaning a zone. It failed to iden...
On June 29, 2025, I purchased a Roborock S8 Sonic vacuum cleaner from Vatan Bilgisayar’s Gaziantep Forum AVM branch, and the device is still under warranty. I submitted it to the store for repair due to a malfunction. However, even after around 90 days (about 60 business days), despite contacting bo...
My Roborock Q7 Max smart vacuum cleaner malfunctioned under warranty, and I have been experiencing problems since June 23. First, I sent the device to the authorized service center Akdemir Teknoloji in Bursa, where only the battery was replaced. However, the device was returned in even worse conditi...
On April 24, 2023, I purchased a Roborock S7+ White vacuum cleaner from Teknosa in Yalova. However, after a while, I noticed that it wasn't properly emptying the dust into the disposal station. I took it to the Teknosa service center in Yalova Ozdilek Mall on August 13, 2023, frustrated. They gave m...
We bought the Roborock Q8 Max from Teknosa just one month ago, and from the very beginning, the mopping function has never worked. It’s clear that we were sold a defective unit. We sent it to the service center twice, and both times they returned it claiming it had been repaired—but nothing has chan...
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