Roborock Vacuum Oxidation Issue Not Covered Under Warranty
I purchased a Roborock Q8 Max Pro robot vacuum cleaner from Hepsiburada / D-Market Elektronik in Turkey. After a period of normal use, oxidation developed on the device, which led first to a wheel jam error and then to a system error warning. I have been experiencing this issue for about a week, and the device is currently not functioning properly.
This problem clearly did not result from any misuse on my part, yet I have been informed that the repair will be handled warranty coverage and treated as a paid service. When I contacted customer support, I did not receive a satisfactory explanation, and it felt like there was little effort to assist or resolve the issue properly.
It is unacceptable that a problem caused by oxidation—likely related to product quality or manufacturing—is being treated as a user-caused issue. I believe this should be covered under warranty.
I request that my Roborock Q8 Max Pro be repaired free of charge under warranty and that the oxidation-related wheel jam and system error be properly recognized as a product defect. I ask for this situation to be re-evaluated and for my inconvenience to be resolved as soon as possible.
Hello, We would like to get in touch with you regarding the complaint you submitted. In order to clarify the issue and evaluate it correctly, we would like to know which technical service you sent your device to and the serial number of your robot. This information is important for reviewing service records and for transparent tracking of the process. To confirm whether the device has reached us, we kindly ask you to share the details of the technical service you used for the shipment and any service reports, if available. This will allow us to assess the problem you are experiencing more effectively and provide the necessary guidance. We would like to emphasize that we value customer satisfaction and assure you that your case will be closely monitored. Sincerely, RECCI TECHNOLOGY Inc.
