Roborock Denies Product Replacement After Repeated System Error Codes
I purchased a Roborock Q Revo L Pro robot vacuum cleaner on n11.com from the Roborock Turkey shop on July 29, 2026, under order number 279361274426 (invoice dated August 5, 2026) for $1,162. In less than 15 days of use, the device repeatedly displayed the error "Internal error, reset the robot (Error code 108)." I contacted Roborock customer service, and although we performed reset procedures, the issue remained unresolved, prompting me to send the unit in for repair.
The service center claimed to have inspected and fixed the device before returning it to me. However, on the very day I received it back, the unit (serial number RHTVBS62105970) failed on its first run, this time triggering a warning that the wheels were jammed. I reset the device and contacted customer service again, but they simply instructed me to send it back to the service center once more, leaving me in a frustrating position despite the product having supposedly been fully repaired.
Although the vacuum is currently back at the service center and I clearly voiced my frustration, Roborock Turkey rejected my requests for a full refund or a brand-new replacement during our discussions, offering no solution to address my lost time and trust. I demand that Roborock Turkey take this matter seriously and promptly provide either a full refund or a replacement with a defect-free product to urgently resolve my grievance.
