Warranty Support Claim For Broken Brush Cover - Roborock Q8 Max Pro

I purchased my Roborock Q8 Max Pro robot vacuum cleaner on November 13, 2025 from Teknosa via Amazon Turkey (Invoice Number: TA02025000317308). The product is still under its official warranty period. We have been using the device regularly for about 6–7 months in Izmir, Turkey, and had not encountered any issues until recently. In April 2026, during a completely normal sweeping cycle—without hitting any obstacles, falling, or experiencing any external impact—the main brush cover spontaneously broke on its own. Due to this broken cover, the device can no longer move forward or perform any cleaning functions, rendering it completely unusable. Following this incident, I contacted Roborock’s local support line in Turkey. I was informed that the brush cover is not covered under warranty and that I would need to procure the part myself. However, no clear information was provided regarding part availability, pricing, or the official replacement process. I also contacted Roborock International Support, but I was simply redirected back to the local Turkish service department, with whom I had already spoken. I strongly disagree with the assessment that this is a user error. In a product that is well within its warranty period, the spontaneous breaking of a component during standard, careful use points to a material or manufacturing defect, not user negligence. I do not accept that a fault occurring entirely on its own during normal operation should be financially charged to the consumer. As the product is still under warranty, I kindly request that the broken brush cover be evaluated under the scope of the warranty and replaced or repaired free of charge. If this issue is not resolved officially under warranty, I will be forced to escalate this matter to the Consumer Arbitration Committee in Turkey to seek a legal remedy. I look forward to your prompt response and a fair resolution to this matter.