I purchased a Roborock S8 Pro Plus on April 14, 2026, from Vatan in Kayseri, Türkiye. From the very first day, I have been unable to properly use the robot because I cannot find the Roborock app in the Google Play Store. I scanned the QR code provided with the product, but the link does not open, and the app is not accessible, which prevents me from controlling the robot as intended.
When I contacted customer service regarding this issue, instead of offering a working solution or an alternative way to download the app, I was simply told to change my phone. This response is unacceptable, especially considering the high cost of smartphones and the expectation that the product should be compatible with commonly used devices.
I request that Roborock urgently provide a working and accessible app link or an alternative application that can be downloaded and used in Türkiye so that I can operate my Roborock S8 Pro Plus as advertised. I also expect a clear explanation and a permanent resolution to this issue as soon as possible.
I purchased a Roborock Qrevo Edge 5V1 on 9 December, and from the very first day, I have been unable to install the Roborock app on my Samsung A13 phone. My phone is fully updated, not that old, and I am trying to download the app in Croatia via Google Play, but the Roborock app simply will not load...
In February 2026 we purchased a Roborock S8 Pro from the MediaMarkt store in Eskişehir. From the very beginning the product was faulty. On February 13, 2026, only a few days after purchase, we had to send the device to service because of the problem. Despite the service process, the product was retu...
I purchased a Roborock QV35A robot vacuum cleaner today via Amazon and wanted to set it up immediately. When I scan the QR code supplied with the device, I am directed to the Roborock app. However, on my Samsung Galaxy A13 the Google Play Store displays the message that this app is not supported on ...
I purchased a Roborock S8 robot vacuum and paid $633 for the product. However, when I tried to download the required Roborock app to my Samsung A13 phone, I received a message stating that the app is not compatible with my device, and it will not install. This issue started as of today, and because...
I purchased a Roborock S8 Pro robot vacuum cleaner for approximately ₺30,000 from the Teknosa Malatya Park store and sent it to the store’s service department on 31.01.2026 for warranty inspection. The service record number for my product is TH721857. Approximately one month after I delivered the de...
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