Riot Games banned me for using cheats that I never used. How can I prove my innocence?

If Riot Games sanctions an account for the use of cheats and the player claims they never cheated, they must follow a formal process to try to reverse the ban.

Although Riot usually does not disclose technical details for security reasons, it is still possible to appeal effectively. Here is a helpful guide:

Go to the support center: support.riotgames.com

Log in and submit a ticket from the “Account Recovery or Ban” section.

Explain the case respectfully, including the ban date, type of penalty, recent activity history, and any external programs used (such as screen recorders, macro keyboards, etc.).

If you used software like Overwolf, Discord overlay, or even antivirus software with active monitoring, make sure to state this clearly.

Riot does not have a public support email; all communication is handled through their support portal. Avoid submitting multiple tickets or using offensive language, as this improves the chances of a proper review.

Example of success: users banned for using MSI Afterburner were able to get the penalty reversed by explaining its technical and non-malicious use.

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