Turkcell Accidental Tariff Change and Request to Restore Previous Package

On November 12, 2026, while using the Turkcell mobile application, I accidentally approved a tariff change on my postpaid mobile line. This approval was entirely unintentional, and I never deliberately requested or instructed Turkcell to change my existing tariff.

Unfortunately, I do not remember the exact names of my previous and newly activated tariffs. However, I want my line to remain on the original tariff I was using before this accidental change. Since my line is postpaid, I am concerned that I may be charged a higher amount due to the mistakenly approved tariff change when my next invoice is issued.

I therefore request that Turkcell immediately cancel the unintended tariff change and restore my previous tariff without imposing any additional charges or penalties. I also ask that no extra fees or price differences resulting from this accidental approval be included in my upcoming invoice.

Please review the transaction and approval records in your mobile application, identify the previous tariff associated with my line, and reverse the unintended change as soon as possible.

I expect Turkcell to resolve this issue fairly and ensure that I continue using my original tariff under the same conditions and pricing as before, without suffering any financial loss due to this mistake.