Riot Games Banned My Valorant Account While It Was Hacked
My Riot Games account was taken over by unauthorized third parties in 2023 without my knowledge or consent. In ticket #138670838, which I opened to recover my account, Riot Representative “Fih” officially verified through Riot’s internal system records that the account had been compromised by unauthorized individuals. After completing the necessary security verification steps, Riot returned the account to me in September 2026.
However, after regaining access to my account and attempting to log into Valorant, I discovered that the account had been permanently suspended on July 5, 2024, for the use of third-party software, during a period when the account was not under my control. It is an officially confirmed fact, both in Riot’s internal systems and in my account recovery ticket #138670838, that the account was entirely in the hands of unauthorized individuals when the penalty was issued.
I opened ticket #138816276 to explain this situation, provide evidence of the loss of access, and request that my case be resolved. However, Riot Representative “Nbame” completely disregarded the officially confirmed history of unauthorized access to my account and the IP/HWID discrepancies between the relevant dates. Instead, I was sent a copy-and-paste template response, and the ticket was closed without any manual investigation.
It is unacceptable for Riot Games Support to fail to cross-check the account access-loss date that it had already verified against the ban date of July 5, 2024, and to hold the rightful account owner responsible for a violation committed by the individuals who had taken control of the account.
I request that the login and hardware (IP/HWID) logs from July 5, 2024, when my account was being used without my knowledge, be cross-referenced with my recovery ticket #138670838 and manually reviewed in detail by a Senior Agent. I also request that the unjustified Valorant restriction that resulted in this situation be removed and that the resulting harm to my account access be properly resolved.
