adidas Store Charges Higher Prices Than Its Online Shop

I am writing to share my dissatisfaction with my recent experience at the adidas central store in Istanbul, İstiklal Caddesi branch. On 01/12/2026 I purchased a t‑shirt from this store and encountered several problems afterward. Firstly, I noticed that the price of the t‑shirt in this branch was higher compared to adidas’s own online prices and to other retailers offering the same or very similar adidas products. As a customer buying directly from the official store, I find it unfair to pay more and still receive a disappointing overall experience. Secondly, the quality of the t‑shirt did not meet the standard I expect from adidas. After a short period of normal use, it started to show defects that should not appear so quickly on a brand-new adidas product. Finally, when I visited the İstiklal Caddesi store again to explain these issues, I experienced very poor customer service. Instead of helping me find a solution, the staff behaved in an unhelpful and disrespectful way, which made the situation much more frustrating. I kindly request that adidas Turkey review the pricing and service practices at the İstiklal Caddesi branch, and that an appropriate solution be offered for my purchase, such as a repair, exchange, or refund for the defective t‑shirt. I also ask that the staff there be trained to treat customers in a more respectful and solution‑oriented manner.