4
Resolved

Ray Insurance Has Delayed My Car Accident Claim Payment for Over 65 Days

Hakan
Ray Insurance
July 25, 2025 12:58 PM44

I amvery frustrated with Ray Insurance for stalling my claim payment for over 65 days. After a traffic accident on May 20, 2025, involving my car with license plate 31ACM633, I opened a damage file with claim number 11132504985. Despite the clear circumstances and submission of all necessary documents, I have still not received any compensation.

I personally spoke to the appraiser who handled my case, and he confirmed that the file was completed and uploaded to the system on June 16, 2025. That means the file has been closed and finalized for weeks now — yet Ray Insurance continues to withhold my payment without any valid explanation.

How much longer do I have to wait to receive the compensation I’m legally entitled to? This delay is not only unacceptable, it’s causing me serious inconvenience and financial stress. I demand immediate action from Ray Sigorta to process and release my payment without further excuses. Stop delaying what you owe and resolve this claim now.

Ray Insurance
July 28, 2025 8:45 AM (2 days after complaint)

Dear Customer, The compensation payment for the damage file will be made on 28.07.2025. Kind regards, Ray Sigorta A.Ş. Customer Satisfaction Center

Hakan
July 28, 2025 5:23 PM

The payment was made on the specified date and therefore my issue was resolved, but I cannot go without mentioning this to the company officials: After all, I experienced an accident. An accident with injuries. My vehicle became unusable and the other party was primarily at fault. The other party's insurance covers the accident expenses, which in this case is Ray Sigorta. It took 3 weeks for the expert to prepare the report. The insurance company took about 2 months to make the payment during the ongoing process. Customer service is not helpful at all in these situations. They just say, 'I've taken note.' Wait and wait, hoping the note will have an effect, but my problem still continues. I call again and it's the same process all over again. Is there a solution? Still none! At this point, if there wasn't a consumer-focused platform like Şikayetvar.com, I would still be waiting for my money. Thank you Şikayetvar.com.

Hakan
July 28, 2025 5:25 PM

Thank you Şikayetvar.com

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