There is dissatisfaction and lack of attention at Ray Insurance. My claim was filed on February 13, and 15 business days have passed. Today is March 5, but the status of the report is still unclear. I don't understand what they are waiting for. My left headlight isn't working, and I can't see the road at night. If I were to get into another accident or a serious incident, who would take responsibility? There's no one to talk to, and the interest is zero. Despite leaving multiple calls and complaint records, there has been no response. I'm essentially being mistreated despite paying for the service. During this period, with the rain and snow, my car could face even bigger problems. What would happen if my car caught fire due to a short circuit?
Due to an accident we had on October 14, 2025, we applied for our car insurance service through Ray Insurance. Our vehicle has been in the service for almost 10 days, yet there has been no progress in part supply and no responsible contact person. In addition, we were informed that our headlight, wh...
I had an accident 25 days ago with the disabled vehicle registered in my son's name, and for the past 25 days, the car has been waiting for parts, but there is no sign of them. The main issue is that my insurance policy includes a replacement vehicle service for 15 days, twice. I used the first 15-d...
On July 3, 2023, in the district of Fethiye, I was involved in a one-sided accident with my vehicle, registered with license plate 34 PB 43**. I immediately contacted Ray Insurance for assistance in addressing the damages to my car. They pointed me in the direction of a contracted service center in ...
As of November 26, 2023, it has been 23 days since my parked car sustained damage to both doors, yet there has been no progress in terms of repairs. Even the affiliated service couldn't procure the necessary parts. What is Ray Insurance doing in this situation? The replacement vehicles provided as s...
On August 30, 2025, I had an accident with my 2019 Egea Sedan and although I have full coverage insurance with Ray Insurance and a claim was immediately opened (File No: 10402502549), the expert declared the vehicle a total loss, yet the company keeps saying they cannot make a final decision and are...
Comments