Ray Insurance Delayed My Bicycle Accident Claim Despite Zero Fault Police Report
On 22.04.2026, while I was riding my bicycle in Alanya, Turkey, I was hit by a motorcyclist insured by Ray Sigorta. According to the official police report prepared after the accident, I was found completely not at fault. Following the accident, I opened a compulsory traffic insurance claim with Ray Sigorta, but the entire handling of the process has been problematic, confusing, and highly unsatisfactory.
On 24.04.2026, after receiving the official police documents, I submitted my insurance claim to Ray Sigorta. On 25.04.2026, I personally visited SERHAN EKSPERTİZ and delivered all accident-related documents required for the claim process. Then, on 27.04.2026, I personally presented my bicycle together with all damaged items for physical inspection and expert review. On 28.04.2026, I contacted the expert again to ask whether any additional information or documents were still needed from my side. Later, on 09.05.2026, I once again tried to contact Ray Sigorta through the company website and other communication channels to request an update regarding the progress of my file.
Despite my complete cooperation at every stage of the process, the claim experience has been extremely frustrating. The online claim system did not function properly, my file was initially created with incorrect personal details, and even after weeks of waiting I still have not received clear information regarding the current claim status, approval process, or expected payment date.
The officially documented damage amount for my bicycle alone, according to the service assessment report, is approximately $10,190. In addition to the bicycle damage, there are also several other damaged personal items that were presented during inspection and supported with documents and photographs.
My Ray Sigorta claim file number is 11222600684. My expectations from Ray Sigorta are very clear: I request full and fair compensation for my bicycle and all damaged items, immediate correction of the incorrect personal details in my file, transparent written information regarding the current status of the claim and any remaining required documents, and a clear explanation regarding the payment decision together with a concrete payment timeline.
I also expect proper communication, professional handling of my compulsory traffic insurance claim, and a prompt resolution without any further unnecessary delays.
Still no feedback
Today is May 13. I provided all the information on April 27. So far, nothing has changed. 1. My first and last name are still listed with a typo. 2. Because of this, I cannot enter my IBAN number into my personal account. 3. The company has not responded to any of my emails. I am a foreign national. My vacation was ruined because of this accident. I suffered significant financial losses. I did not expect such neglect from the company. Everything is nicely explained on the website, but in reality: - The forms on the website do not work - There is no proper support - All questions submitted through the contact forms are ignored I cannot call; I have already returned home and I do not speak Turkish. I am very disappointed with the quality of this company's service. I have already returned home – all my contact details are with you – please get in touch with me and resolve the insurance claim.
Now the website has completely stopped working. I'm very disappointed that I have to deal with this company. They don't inspire confidence. No one has contacted me yet and it's been almost a month since the outage.
There is still no response from the company. This company looks like a scam, do not do business with them. I think I will have to sue them; they are not fulfilling their obligations.
Your website is terrible! I can't access my file! I'm a foreign citizen. You registered the file using my passport number. When ı ENTER the passport number, your system finds the file. However, when ı click the "Login" button, it returns an error and requires 10/11 characters of the TCKN/VKN. My passport has 9 digits!
Still not moving
Only template answers and promises
22.04.2026'da bir trafik kazası geçirdim, 24.04.2026'da resmi polis raporunu ve belgeleri teslim ettim, 25‑28.04.2026 tarihleri arasında ekspertiz ve inceleme sürecine katıldım, 09.05.2026'da şirketle iletişime geçmeye çalıştım ancak hâlâ bir geri dönüş almadım, ödeme yapılmadı ve neredeyse bir ay geçti. Şirketin performansından memnun değilim ve destek bulamıyorum.
I filed my complaint, but Ray Insurance gave no response and completely ignored me.
I opened the Case on 24.04. It's been over a month, and I still haven't received my payment... The company has not yet responded to any of my requests! This is just a terrible attitude towards the Client!
11222600684 My Case has been awaiting an expert report for over a month! I'm furious. When will the payment be made? The insurance company still hasn't responded to my emails.
It's been two months since the insurance company has been ignoring me, and I haven't received my insurance payment.
This company is terrible. It's been two months, and there's still no expert report due to the insurance company's negligence! They're simply dragging out the process, ignoring ALL my requests! They even delete comments on social media! Thıs ıs a dısgrace! I'll be forced to GO to court and spend Money on a lawyer! Claim file number: 11222600684
Dear Customer, Your complaint has been forwarded to the relevant department. You will be contacted as soon as possible regarding a resolution. Sincerely, Ray Insurance Inc. Customer Satisfaction Center
These are empty words and lies. I've already been told this several times. No One contacts me, no One responds! You just shamefully delete comments on social media! I haven't received my payment for two months! The last request for documents was May 5th! When will the payment be?
Another day has passed, empty promises that they sent something somewhere and that they will contact me! I wrote more than 50 requests through ALL possible communication channels - no One contacts - the company is lying! For almost two months, the Case has been waiting for an expert report.
Still nobody contacted… contact forms and email of company. Not working!
Still not moving! No answers, nobody contacted, contact forms on website not working! https://online.raysigorta.com.tr/MusteriIslemleri/MusteriIslemleri Their website's verification interface is really broken. I ENTER my passport number and Case number, and it displays my first and last name (still incorrect—they haven't fixed it in over a month). But when I click the "Login" button, it displays an error. "The Turkish ID number must be 11 digits, Tax number must be 10 digits." But they opened a Case based on my passport number, which has 9 characters... This link used to work, but it stopped providing information about 2 weeks ago.: https://www.raysigorta.com.tr/en/customer-service/claim-file-inquiry
Still nothing!
My Case still not resolved! Nobody contacted! Terrible customer service
There has been no payment for Case 11222600684 for two months! ALL the documents were received long ago! I don't understand why the insurance company is dragging its feet! Take action urgently! I will file a complaint!
It's been a month since the accident, and I still haven't received my payment! No one contacted me!
It’s been two months since Case 11222600684 was opened. The insurance company has already missed ALL possible deadlines. They’ve repeatedly lied that they’d contact me! No One has! Stop ıgnorıng and deletıng my messages! Make the payment!
It's been more than two months since the accident. The company still hasn't paid out! ALL inquiries are ignored, and there's been no response.
