On August 30, 2025, I had an accident with my 2019 Egea Sedan and although I have full coverage insurance with Ray Insurance and a claim was immediately opened (File No: 10402502549), the expert declared the vehicle a total loss, yet the company keeps saying they cannot make a final decision and are still awaiting approval; despite repeatedly contacting customer service, I am told they still cannot decide whether it will be totaled or repaired and that the file remains under review, and since they suggested it would be a total loss I was also denied the right to a replacement vehicle, but even after a month no final decision has been made, leaving me aggrieved, and while no payment has been requested due to my comprehensive policy, I continue to face uncertainty regarding the fate of my car, so my expectation from Ray Insurance is that the claim be finalized by the end of the month at the latest and the current market value of my vehicle be deposited into my account, as I demand my grievance be resolved without further delay.
I amvery frustrated with Ray Insurance for stalling my claim payment for over 65 days. After a traffic accident on May 20, 2025, involving my car with...
In the traffic accident I was involved in on 17.05.2025, it was determined that the other party was 100% at fault. As a result, my vehicle was declared a total loss, and all required documents were fully submitted to Ray Insurance and our contracted partner Autogong. Although I was informed both ver...
I was involved in an accident on 19.02.2025 with my vehicle, license plate 07 MSE **, which is insured with Ray Sigorta. Although I was not at fault, a damage file was opened on 20.02.2025. On 26.02.2025, the expert ordered the parts. The parts were purchased on March 6 and delivered to the service ...
Due to an accident we had on October 14, 2025, we applied for our car insurance service through Ray Insurance. Our vehicle has been in the service for almost 10 days, yet there has been no progress in part supply and no responsible contact person. In addition, we were informed that our headlight, wh...
I'd like to express my frustrations and concerns about the repair process for my vehicle following an accident on June 15, 2021. The difficulties and ordeal I've been through since the opening of claim file number 112759 are detailed below. Following the filing of the claim, my vehicle was evaluated...
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