Qatar Airways Customer Service Forgets Visa Information

Dear Sir/Madam, I was not allowed to board my flight from Tbilisi to Doha to Sao Paulo. I received different treatment upon presenting my Turkish passport. I was asked to guarantee my departure from the final destination, even though I presented fully paid plane tickets. Brazilian authorities do not require a round-trip ticket for the same route. I have fully paid hotel reservations and plane tickets guaranteeing my departure from a different destination. I demand compensation for the inconvenience caused by the wrong decision of the ground service officer and the refund of the missing amount. I have not received a satisfactory response from Qatar Airways customer service. File number: CAS-2369956-W9D4C3 CRM:0410000005083

Response from Qatar Airways: ""We apologize for your inability to travel on April 26, 2023. Please allow us to inform you that immigration regulations are beyond the scope of airlines. Unfortunately, we cannot bypass immigration regulations as we must strictly adhere to all rules. The relevant regulations and decisions regarding a passenger's travel program are determined by the authorities at the passenger's final destination or transit point. To avoid the potential inconvenience of not meeting the minimum immigration requirements for passengers' final destinations, our staff is always vigilant in ensuring compliance. Furthermore, airlines that transport passengers who do not meet these requirements may face significant fines if entry to the final destination is denied. Our reports indicate that our team at the Tbilisi airport was unable to board you on the flight as you did not have a return ticket, and a complete request for boarding was sent to QR. We apologize sincerely for any inconvenience caused and regret that we are unable to meet your expectations.""

If my right to obtain information is hindered, I will initiate legal proceedings through the authorities in the country where the incident occurred. Please find attached information regarding my paid plane tickets, guaranteeing my departure from the final destination.