Turkish Airlines Denied Me Boarding to São Paulo and Refused to Refund My Ticket
Dear Turkish Airlines Customer Service, I am writing to express my dissatisfaction with a recent issue involving my flight to São Paulo, Brazil, booked on November 9, 2024. I had also arranged a separate onward ticket to Argentina with another airline. However, at boarding, your ground handling agent G*** denied me entry onto the flight, claiming I needed a return ticket to Turkey. Despite finding this unreasonable, I purchased a round-trip ticket with Turkish Airlines for departure from São Paulo on November 13, 2024, and return on November 27, 2024. After this purchase, I received an email from Turkish Airlines stating that I was restricted from flying to South American destinations until November 27, 2025. If this restriction was in place, why was I allowed to purchase a ticket to São Paulo initially? Additionally, after communicating the restriction, why has my refund not been processed? Selling a ticket for a service I was barred from using is misleading and caused financial harm. Despite repeated attempts to resolve this through feedback submissions, I have received no meaningful response, only delays and vague replies. I demand Turkish Airlines process a full refund for the ticket immediately. I have already escalated this to CIMER but urge Turkish Airlines to resolve this matter promptly and professionally.
