I am writing regarding unauthorized charges made by MyIQ to my Citibank Visa card in the USA, despite the fact that I have never had an account with MyIQ. The first charge appeared on 18 July 2025 and, up to now, a total of $255.83 has been debited, plus a pending charge of $14.99, which MyIQ refused to cancel, for a total amount of $270.82. When I noticed these charges, I contacted MyIQ support. They confirmed that there was no account associated with the card details that were being charged. In order for them to identify and cancel the subscription, I had to provide my credit card information. Following this, they cancelled the subscription and stated that no further charges would be made. I first submitted a refund request by email and then asked for an escalation within MyIQ, but despite these steps, my request for a refund of the total amount of $270.82 was still denied. In their emails, MyIQ support stated that the refund did not comply with their refund policy, which requires the user to log into their account and cancel the subscription themselves. Since MyIQ already confirmed that there was no account associated with these charges, it was impossible for me to log in and follow this procedure, which makes the application of this policy unreasonable in my case. I request that MyIQ urgently refund the full amount of $270.82 that was charged to my card without a valid associated account.
On November 5, 2025, I discovered that $17 had been charged to my credit card by MyIQ, even though I never started any subscription with them. About six months ago, I ran a one-time test and entered my card details into the system, but I did not activate any membership or recurring plan. The transac...
I am writing to report an unauthorized charge made by Myiq.com to my credit card and to request a full refund. I had completed a questionnaire on their site and had already refused and unsubscribed from any offer, so I do not understand why an amount of 44.99 was taken from my account on March 6. Fo...
I completed an IQ test with MyIQ for $0.99 and, without my approval, I was then charged a monthly fee of $24.99 on December 3rd, 2025. At no point did I knowingly agree to a $24.99 subscription, and I was not clearly informed that such a charge would be made after the initial $0.99 test. The $24.99 ...
On March 14, 2026, I noticed an unauthorized subscription from Myiq that was charged to my debit card in the amount of 29.99 USD. I did not knowingly subscribe to this service and did not give informed consent for this recurring charge. I have not yet contacted my financial institution, and I do not...
On December 25, 2025, an amount of 44.99 $ was charged to my Visa card ending in 9658 by MTIQ.COM/CA. I never accepted or approved any registration or subscription to your program. I only intended to pay for the IQ test, for which you had already charged me 0.70 $ twice on December 18, 2025, and I d...
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