Pull and Bear Refuses to Accept Return or Exchange of Defective Product
I bought something at Ankara Kent Park Mall two days before school started. However, the item tore from top to bottom as soon as I put it on and began descending the stairs. My aunt took it for an exchange because there is no branch in Konya. However, when they examined the item, they discovered that it was missing an inner tag. The lack of an inner tag appears to indicate that they will not accept a return or exchange. Why are the company and the store refusing to acknowledge the problem when the purchase date and visible damage are both clear? It's infuriating that they're forcing us into this situation. I'd like to get a replacement or a refund. This is not how I want to be treated. It's the equivalent of three nights in a dormitory for a teacher. People should not be inconvenienced in this way. If a solution cannot be found, I will file a complaint with Consumer Rights and request that the appropriate steps be taken. I will not be purchasing from this company again. Don't make us feel like victims.
Progress
The repair of the product was not done, the exchange was not done, the return was not done, and no response was given in any way. When the Pull and Bear customer representative called, they said that an exchange would not be possible if the product did not have an inner label. Why do they sell the product without an inner label to the customer in the first place, and why are we being victimized despite having a receipt that clearly shows the product was purchased from that store? The price of the product is over 1000 TL, and it tore from top to bottom on the first wear, which means the product had deteriorated while on the shelf, causing it to tear on the first use. Selling the product to the customer is not an achievement; the real achievement is providing a solution when the product has a defect.
