Priceline Hotel Reservation & Refund Complaint

March 21, 2024 12:46 PM158

I had to spend a night at the La Quinta Inn & Suites by Wyndham three days ago. I came across some reviews on Priceline and decided to book this hotel due to its affordable price. Upon my arrival at the hotel at 10:00 PM and stepping into the room, I was appalled by the uncleanliness and lack of ventilation. The odor in the room was unpleasant, and the sheets were discolored. I headed to the reception and described the situation, requesting a room change. They informed me that this was not feasible due to my booking being made through Priceline. I contacted customer service and described my request, mentioning that I wouldn't be staying in this room. I asked for a refund as the room didn't match the pictures on the website and was quite dirty. Unfortunately, they declined to provide me with a refund. I highly recommend avoiding this hotel.

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