DO NOT USE PRICELINE! I booked a hotel through Priceline for a trip to visit family in Michigan. After driving from Florida, we realized the hotel was in the wrong city, almost two hours away. Exhausted, I tried to cancel the booking online but couldn't. I called the hotel over 15 times with no answer. The hotel chain's location where we were staying couldn't help and directed me to contact the original hotel. After finally reaching someone, they said I needed to contact Priceline for a refund. Priceline claimed the reservation was non-refundable, even though my paperwork stated a full refund was possible before a certain date, with only a 56% penalty after. Despite reaching out to Priceline twice, they refused to offer any refund. I lost over $250, plus travel expenses and unpaid time off work. I will never use Priceline again and will warn others to avoid this third-party booking site.
My wife and I were excitedly discussing our upcoming trip to Paris. We made our flight reservations with Priceline a couple of months ahead of time and settled the payment in full. Regrettably, just six days prior to our flight, my wife had a fall and sustained an injury to her foot. We had to chang...
Quite terrible Priceline experience. We reserved what we believed to be a fantastic discount, only to discover later that the reservation did not really include checked luggage or seats—none of which was specified upon booking. When we contacted Priceline customer support to ask questions, they were...
On March 5th, I made a flight reservation with Priceline for a business trip with Delta Airlines. Because of an unexpected meeting cancellation, I had no choice but to cancel my flight. The airline representative confirmed that the refund has been issued to Priceline and they are now responsible for...
I booked a family vacation through Priceline, expecting the advertised amenities to be accurate. However, upon arrival, we were disappointed to find that key children's facilities, including the pool, were either under construction or closed. The hotel claimed the changes were recent, but this hardl...
I had to spend a night at the La Quinta Inn & Suites by Wyndham three days ago. I came across some reviews on Priceline and decided to book this hotel due to its affordable price. Upon my arrival at the hotel at 10:00 PM and stepping into the room, I was appalled by the uncleanliness and lack of ven...
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