The Priceline hotel I got was filthy, not what I expected! What can I do?

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Xolvie Resolution Specialist March 04, 2024 7:15 pm

If you experience cleanliness issues, noise disturbances, or amenities that are not as advertised, there are steps you can take to resolve the situation.

• To begin, document the problems with photos or videos to provide proof of the issues. Then, contact the hotel directly and express your concerns politely. The hotel's management may provide solutions such as room upgrades, additional cleaning services, or compensation for inconvenience.

• If the hotel's response is unsatisfactory or unresponsive, contact Priceline customer service. Explain the situation, including the documented issues and the hotel's responses. Priceline may intervene on your behalf, negotiate with the hotel, or offer compensation, such as a partial refund or a voucher for a future stay, depending on the severity of the issues encountered.

We place high value on genuine customer experiences as the most dependable source of advice. If you believe you can offer better solutions to the question asked, please comment or file your complaint at no cost. Your contributions will help raise awareness and enhance the overall experience.

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