On October 19, 2024, I placed an order through Getir from Popeyes for 4 Maxi XL meals, 12 onion rings, and 2 one-liter beverages. However, my order was a complete disappointment. Only 1 Maxi XL burger arrived, and it was half-sized. The other burgers appeared spoiled and were tiny, nowhere near the advertised size. The fries were either burnt or frozen, one of the beverages was missing, and I didn’t receive the 12 onion rings I paid for.
I contacted customer service eight times over three days (October 19-21) to request a refund. They repeatedly failed to resolve the issue, and no one came to collect the spoiled items. On the ninth attempt, I informed them that I had discarded the inedible food after waiting three days, as keeping spoiled food at home was unreasonable. They denied the refund, claiming the items weren’t preserved.
This level of service is unacceptable. Both Getir and Popeyes showed complete disregard for their customers. I demand a full refund for the missing and low-quality items. Ignoring customers and failing to resolve such issues will only tarnish their reputation further.
On the evening of July 14, 2023, I used the Getir Food platform to order 278 TL worth of food from Popeyes. But my order was incomplete and wrong when it came. To make things even worse, I was charged extra for substitutions that didn't meet my needs. Specifically, I had requested a bucket of large-...
I am quite unsatisfied with the service I received from Getir. On August 21, 2024, I used the app to order a batch of 10 organic large eggs, anticipating the same freshness and quality that was stated. To my dismay, every egg in the pack had rotten. This is not only unacceptable but also poses a sig...
At 11:13 PM on July 24, 2023, I used the Getir app to place an order for Burger King. Even though I had been waiting for over an hour and a half, my order was canceled without any warning. During this whole thing, I tried to get in touch with Getir's customer service, but they couldn't do anything t...
On March 28, 2025, at 12:51 AM, I placed an order through the Getir app from Burger King. The order was delivered within 30 minutes, which is the only part that went right. When we opened the bag, we were shocked to find that none of the four burgers we ordered were inside. Seriously—how do you forg...
Hello everyone, I am writing about my Popeyes order (Usküdar, Unalan Mah.) that I placed via Getir. My order came incomplete; the 1L Cola Zero product did not arrive. Naturally, I immediately connected to the Getir Live Support system. Unfortunately, the personnel working in Live Support could not r...
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