I am quite unsatisfied with the service I received from Getir. On August 21, 2024, I used the app to order a batch of 10 organic large eggs, anticipating the same freshness and quality that was stated. To my dismay, every egg in the pack had rotten. This is not only unacceptable but also poses a significant health risk. I quickly contacted Getir to report the situation, and they told me that a refund will be issued. However, it has been days and I have not got any follow-up or any information. It's infuriating to be kept in the dark after such a distressing experience. I trusted Getir for quality and convenience, but this incident has made me question their commitment to customer service. I will not use their service again, and I would urge others to do the same.
Two months ago, I received a stale product in my order and demanded a refund from Getir's customer support. They ignored me for two weeks, claiming they were trying to contact the company. The representatives were reluctant and gave forced remarks. Today, with my most recent Getir order, the eggs cr...
Hello, I placed an order on 23.02.2024 through the Getir app. However, one of the items was not in stock, so I was contacted by customer service and told that a refund would be processed. However, when I checked my account later in the evening, I saw that the refund had not been issued. Since that d...
On March 28, 2025, at 12:51 AM, I placed an order through the Getir app from Burger King. The order was delivered within 30 minutes, which is the only part that went right. When we opened the bag, we were shocked to find that none of the four burgers we ordered were inside. Seriously—how do you forg...
On September 29, 2024, I placed an order through Getir Büyük, but I later decided to cancel it. The app assured me that if the payment was still in authorization, the refund would be processed immediately. At the time, my payment was indeed pending, but the refund never went through. Today, I checke...
I placed an order with Getir Large, expecting it to arrive within the specified time. Initially, the app showed that the order was delayed, but later it marked the order as delivered. However, the order never actually arrived. I called customer service multiple times, but each interaction felt robot...
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