On March 10, 2025, at 5:17 AM, a Playweez subscription was activated on my mobile line without my knowledge or consent. This was not authorized by me, yet the subscription was repeated three times. When I contacted customer service, I only then became aware of this fraudulent charge and immediately canceled the subscription.
I demand an immediate refund for the amount charged to my line. This is a completely unauthorized transaction, and I will not accept being charged for a service I never subscribed to. Please take the necessary action to reverse the charges immediately. If this issue is not resolved promptly, I will escalate my complaint further.
On 01/08/2025 at 10:31 AM, three separate usage fees of ₺99.58, ₺36.77, and ₺59.75 were charged to my line under the name Playweez 3699. These transactions were made without my knowledge or consent. I will escalate the matter to the Information and Communication Technologies Authority (BTK) and the ...
On March 16, 2025, I received a message stating that a subscription service linked to 3699 had been activated on my account. The message included a link for more details, but I never knowingly subscribed to anything. Apparently, this is a Play Weez subscription, which seems to have been activated w...
As a Türk Telekom mobile customer, on March 29, 2025, I received an SMS from 3699 containing a code related to a Playweez subscription, and just a few minutes later, I received another SMS confirming that the subscription had been activated. This transaction was carried out without my knowledge or c...
I am a Turk Telekom mobile customer. On November 18, 2023, I received an SMS with a password for the Playweez subscription sent to my phone, followed by another SMS confirming the initiation of the subscription a few minutes later. This transaction was carried out without my knowledge or consent. I ...
I am a Türk Telekom mobile customer, and I recently discovered an unauthorised subscription to Playweez on my line, 5534****35. I was completely unaware of Playweez prior to this, which makes it evident that this subscription was initiated without my knowledge or approval. I promptly asked to cancel...
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