I purchased something online from Play Station, and it didn't work on my computer yet they refused to provide a refund. How can I address this issue?

When we try to pay for our PlayStation subscription, they want to make us pay the increased price, but it's my natural and legal right to pay the price shown on the system. Just like seeing a discounted price tag at the grocery store and seeing it overpriced at the checkout, customers pay the price ...

I recently attempted to redeem a gift code on the PlayStation Store, but I continuously encounter an error message during the process. The last time I successfully used a code was over two months ago, so this is not a repeated or recent code entry issue. Frustrated by this problem, I tried reaching...

I purchased a game from the PlayStation Store, and although it initially ran smoothly, I realized I did not enjoy it and decided to request a refund. Unfortunately, when I contacted PlayStation support, they refused to process my refund. Unlike other platforms such as Steam, which allow refunds und...

I purchased Stick Fight The Game on my PlayStation 5, expecting to enjoy a smooth gaming experience. Unfortunately, from the very first attempt to launch the game, I encountered a persistent error message stating that the game could not start. I tried several times to open it, but the same error occ...

I am an active PlayStation user and currently hold a PlayStation Plus Extra subscription. However, I am writing to report an ongoing issue that negatively impacts my user experience on the PlayStation platform. Specifically, when browsing the PlayStation Plus Extra library, I noticed inconsistencie...

A transaction was made on my card through the PlayStation system. I sent an email with the reference and authorization codes, but they did not issue a refund and instead asked me to call customer service. When I called, the person on the line said they couldn’t find a case number and asked me to exp...

I tried to subscribe to the Fortnite Crew Pack in the game, but no matter how many times I tried, PlayStation Store kept showing the E-8210604A error, preventing me from purchasing the content even though there was sufficient money on my card. I had previously made purchases on PlayStation Store wit...

Dear Playstation Turkey, My refund request was not accepted on the grounds that the game was downloaded; but the game is a PS5 game. I don't even have a PS5. Even I realized that I bought the wrong version of the game when there was no download option. Sony's response is that the game has been downl...

I accidentally bought EA Sports FC 24 on March 11th. There is a refund policy that lasts for 14 days, and I quickly contacted them through Gmail on March 12th. I got a message saying that they'll refund the payment in 5 business days. But here we are on March 20th, and still no refund for the game f...

attempting to purchase Call of Duty: Modern Warfare 3, due to a system error, I unintentionally bought Modern Warfare 2, a product I did not want. The combined cost of both games is 1999 TL, creating confusion and dissatisfaction. To initiate a refund, I was advised not to download the game, but the...

We purchased GTA V for our PlayStation 5. On the PlayStation screen, the game's picture appears as "GTA V." Now, when I enter the store via PlayStation, it looks the same, and I bought the right GTA when I purchased it. But when you enter the game, GTA Online appears and demands a fee to open the st...

I purchased the FC24 standard version game for 1,260 TL. Later, I also bought the FC24 Ultimate Edition package to avoid waiting for a week and requested a refund for the standard version I initially purchased. Despite waiting for five days, the only response I received was a request for my username...

Accidental purchases from the PlayStation Store were not refunded by the PlayStation Store. The reason was that the process was too long. He made the purchases by mistake. But despite this, we didn't get any support, there's nothing to do. But I didn't expect a return like this. I expected them to h...

For the dlc that my son bought by mistake, they do not give any returns even though I sent an e-mail about the refund in the same minute without playing. We can't get any support from the Playstation Turkey team, and we can't even get a return to our e-mails about the problems experienced. Not us, b...

On January 4th, 2023, I joined up for their PlayStation Plus subscription. But quickly realized that wasn't my cup of tea, so I canceled it the same day, now, PlayStation promised me a refund within five days, yet here we are, twenty days later, with no money in sight! What's going on, PlayStation? ...

In the PlayStation Store on November 9th, 2022, I paid 699 Turkish Lira for the game Sonic Frontiers. Due to the speed of the game causing me problems, I played the game once and then requested a refund under the file number 08523572, and they promised to assist me once. Then, despite my repeated ca...

Despite the fact that my active card is registered on my account, I am unable to deposit money into my PS Wallet on my PlayStation 5. I was able to deposit 200, 100, 30, and 20 TL one after the other yesterday, but I still need to deposit a little more because the content I want to purchase costs 46...

I made a PlayStation Network purchase through Papara, but while the transaction appeared on the Papara side, it was not reflected on the PlayStation side. When I contacted Papara about this issue, they provided me with a reference and a provision number. They asked me to forward this number to PlayS...